Cancellations and refunds

Before production starts

You can cancel at no cost until we place your order with our manufacturer. We’ll tell you when that happens. Until then, we’ll refund your deposit in full.

After production starts

Once production has started, your doors and trim are being made to your specifications and can’t be resold. The order can’t be cancelled and the deposit isn’t refundable, except where the law gives you a right to cancel (see below).

Late delivery

If you’re a consumer in Ontario and we don’t deliver within 30 days after the delivery date in your agreement, you may cancel under the Consumer Protection Act, 2002 until you accept delivery, and we’ll refund your payments within 15 days. For business customers, we’ll work with you on a revised date or a fair solution.

Damaged, defective or wrong items

Report the problem within 2 business days of delivery with photos (and note visible damage on the delivery receipt). If an item arrives damaged or defective, or isn’t what you confirmed in writing, we’ll replace it or refund it, at our choice and our cost.

Items that have been cut, installed, painted or stored improperly can’t be returned, unless the problem is a defect that only showed up during installation.

Change of mind

We can’t accept returns for change of mind or over-ordering, because every order is made for your project. If you over-order, let us know and we’ll try to help.

How refunds are paid

Refunds go back to the original payment method within 15 days of being approved.

Contact

Email info@premierbp.ca or call 647-957-9032.